Failure Reason: Command received at vehicle but failed to execute –this only applies to RSR/D2D applications. The SmartStart server and the SmartStart device successfully delivered the command to the host system however the host system failed to respond to respond to the command.
Solution: Check your connections between the SmartStart device and check the host system to make sure it is operating correctly. Make sure the green LED on the SmartStart device is on solid green. If this condition persists please contact Technical support.