Support Center

SmartStart Errors

  • Error 21

    This error means the customer's account is disabled, or that the user was terminated (Account disabled occurs ...

    Apr 22, 2014 02:41PM PDT
  • Error 200

    Failure Reason: Command received at vehicle but failed to execute –this only applies to RSR/D2D applications. ...

    May 14, 2014 10:52AM PDT
  • Error 600

    An error 600 is a DCS server login error. Treat this error the same way you would treat an error 5. Do a cle...

    Jan 18, 2013 09:47AM PST
  • Dashboard shows "remote_nostatus" or "get status"

    This generally indicates that the customer has an RSR/D2D application and the device did not correctly initial...

    Jan 22, 2013 10:49AM PST
  • Error 600

    This error is caused by a glitch in the SmartSchedule feature. We are not sure why it happens but it can be f...

    Aug 15, 2013 08:47AM PDT
  • Page not found error during login

    Customers can receive a "page not found" error when they try to log in to www.mysmartstart.com or www.mysmarts...

    Mar 10, 2015 09:57AM PDT
  • Special code 41

    Means it’s a CDMA device that reset itself when it didn’t get a response to the LCP echo it sent out to the ca...

    Aug 12, 2015 01:54PM PDT
  • Error 8

    The service plan for the device has expired or run out of actions. Log in to the dashboard on www.mysmartstar...

    Oct 16, 2015 12:54PM PDT
  • Error 11

    The service plan for the device has expired or run out of actions. Log in to the dashboard on www.mysmartstar...

    Oct 16, 2015 12:58PM PDT
  • Error 20

    The login session has expired. In this event force close the app and re-launch SmartStart.

    Oct 16, 2015 12:59PM PDT

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