Support Center

SmartStart Errors

  • Error 12

    Error 12 means very simply that the SmartStart server routed a command or request from your app to the install...

    Sep 10, 2012 03:06PM PDT
  • Error 5

    Error 5 indicates that either your username or password were not recognized by the SmartStart server. Your us...

    Sep 10, 2012 03:11PM PDT
  • Error 24

    Error 24 means very simply that the SmartStart server routed a GPS locate request from your app to the install...

    Sep 10, 2012 02:39PM PDT
  • Error 30

    Error 30 will occur when no SmartStart server response is received for a specific app request, such as logging...

    Sep 10, 2012 05:37PM PDT
  • Command received but failed to execute

    This message will occur when your SmartStart device receives the command you sent, but the installed system th...

    Sep 10, 2012 11:11AM PDT
  • Error 35

    Error 35 is generated when a Status or DTC data response was delayed (not received at server) longer than 30 s...

    Jan 02, 2013 10:25AM PST
  • Error 36

    This means the command you are trying to send is not enabled yet for your device in the SmartStart server. It...

    Sep 10, 2012 03:01PM PDT
  • Error 32

    This error means that your password change request via the app does not comply with current network password s...

    Sep 10, 2012 02:51PM PDT
  • Error 25

    Error 25 means that your SmartStart module was asked to send a GPS location and was unable to obtain a valid G...

    Sep 10, 2012 02:47PM PDT
  • Error 4

    Error 4 indicates that the SmartStart service plan on your device has expired. Please visit www.mysmartstart....

    Sep 10, 2012 03:05PM PDT
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